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Event Details
The ABC's of Quality Improvement (QI) offers practical training on making changes to improve outpatient care. Through a combination of teaching and practice, learn how to strengthen your own improvement projects.
Curriculum
- Set achievable project goals
- Learn methods to introduce and test changes quickly (using the PDSA, or short tests of change)
- Collect data to measure improvements in care
- Use flow charts and fishbone diagrams to diagnose problems with process improvement
- Create run charts to track changes over time
- Form effective teams to achieve project goals
Participants will be asked to bring an improvement idea or project to work on during the class.
Audience
The audience for this workshop includes clinic and office managers, quality improvement staff and others working on improving clinical care, patient satisfaction, or operational efficiency in the outpatient setting.
No prior quality improvement training or experience is required.
A light breakfast and lunch will be provided. Breakfast begins at 8:30am, the workshop starts at 9:00am.
Academy of Family Physicians designates this educational activity for a maximum of 5 AMA PRA Category 1 Credit(s). TM Physicians should only claim credit commensurate with the extent of their participation in the activity.
The California Board of Registered Nursing certifies CAFP as a continuing education provider (number 1809)
When & Where
Preservation Park - Nile Hall
668 13th Street
Oakland,
CA 94612
Thursday, February 23, 2012 from 8:30 AM to 3:00 PM (PT)
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Hosted By
California Quality Collaborative
CQC is a statewide collaboration of purchasers, health plans and physician groups who pool resources to promote adoption of system changes to make measurable improvement in clinical outcomes, patient satisfaction and efficiency. CQC is sponsored by Anthem Blue Cross, Blue Shield of California, California Association of Physician Groups, Cigna, HealthNet, SCAN Health Plan, United Healthcare, and Pacific Business Group on Health.
CQC offers training, peer-to-peer learning and expert-led programs. For more information, please visit us at:
http://calquality.org/